At Orion 247 HQ we have kicked off the new year with bang! We are extremely pleased to announce the appointment of Craig Sutcliffe as our UK Service Desk Manager.
Whilst 2020 posed many challenges, at Orion we took the time to restructure and continue to strengthen the service side of the business. Our committed Service and Operations team have invested great time and effort to build a fully managed Network Operations Centre (NOC) at our Head Quarters in Skipton, North Yorkshire.
Working alongside our existing 25+ strong offshore Service Delivery team, the addition of the Operations Centre here in the UK will offer an enhanced and efficient service delivery experience for Orion’s customers across the board. Led by Craig, the UK Service Delivery team will operate around the clock in collaboration with our offshore based colleagues providing our customers with real time updates and heightened communication for all service requirements.
Craig’s experience in the IT sector started when he became a YTS trainee in electronics and he quickly progressed to work for BT where he was appointed to their IT Systems Support team. He gained CCNA and CCDA Cisco qualifications which led him to positions within Project Management. After 15 years at BT he became a Support Consultant for Thomson Reuters and Eclipse.
‘There is no doubt Craig is a strong addition to our Service Delivery Team. His background in IT and delivering on customer’s expectations is extremely strong. His technical experience alongside his proven ability to communicate effectively at all levels will be invaluable to the wider internal team and also to our ever-expanding customer base,’ commented Anthony Tomlinson, Group Services Director, Orion 247.
The specially designed NOC will not only act as a fully managed Service Desk here in the UK, but will open up a more enhanced service portfolio for Orion in the future. We are working closely with a number of partners, including www.uk-tec.com to develop additional services that will be available soon.
‘I’m absolutely delighted to join such a vibrant and expanding company such as Orion. I’ve very much jumped into the deep end in my first few weeks, leading global projects and communicating daily with multiple customers and the Orion tech team across the world. No doubt it won’t be without its challenges and I am committed to enhancing and supporting a world class Service Delivery team,’ explained Craig Sutcliffe, Service Desk Manager UK, Orion 247.
If you would like to know more about our new Network Operations Centre and our partnership with UK-tec, please get in touch at [email protected] or call our Head Office on +44(0)1756 633882.