The Orion Global Managed Services team have certainly leaped firmly into Spring! The advent of Quarter 2 has bought with it some exciting changes for the Operations side of the business. As a result of our ever-expanding services and support team, we outgrew our old offices and have moved to a state of the art service centre. The 2500 squared foot building in Bahria Springs, Rawalpindi, is home to our 25-person strong services team that are the backbone of our 24x7x365 operation. At the core of the operations team, there are several key team members that we’d like to introduce:
Jenny Watson – Service Delivery Manager
Jenny’s role is firmly focused on ensuring that Orion delivers the highest standard of service to our global customers. At the helm of her service delivery team, Jenny is involved at every level, from project planning to consistent monitoring of day to day activities.
With a degree in Business Administration and Project Management, Jenny has an astute eye for detail and a clear understanding of best practices within the Service Delivery process. She is a team player with excellent communication skills, providing support and consistency to her colleagues.
When she isn’t busy oiling the wheels of Service Delivery at Orion, Jenny loves to cook, read and go shopping!
Mick is a qualified Chartered Management Accountant (CIMA) with over 9 years of experience in Finance & Operations within the IT Sector.
He has successfully implemented the financial systems at Orion and is now leading bespoke global projects in line with customer timelines and budgets.
Mick is an avid football fan and follows Barcelona and Real Madrid with a passion – he never misses an El Clasico match!
Reba Hussain – Manager Global HR
Reba started her career in Human Resources at Orion where she covered a broad spectrum of talent acquisition and management at an International Level. She has experience in various industries including IT professional services and technology.
In addition to day-to-day human resource assignments, she has been instrumental in managing activities such as integrating newcomers into the company and celebrating talent diversity. Reba earned her Bachelor of Business Administration degree from Foundation University and is a member of the Society for Human Resource Management.
Reba is a keen supporter of animal welfare and loves to look after a number of pets in her spare time.
Shahzain gained his Bachelor’s degree in computers from Preston University. With a solid background in IT and technology, Shahzain assists the Service Delivery Manager in all aspects of the customer experience. His keen eye for detail means that he provides a consistently high level of customer service and assures responsive communication across the Orion Global customer base.
Outside of work, Shahzain is an enthusiastic follower of Cricket. He often attends matches, whether it be a twenty- twenty format or Test Series.
Shan Moody – IT Support Manager
Shan is responsible for the deployment and implementation of global IT Services at Orion. Prior to joining the Orion team, Shan has held various IT Manager positions at multi-national companies. He works well under pressure and is experienced at delivering a high standard of work whilst focusing on client expectations.
In addition to IT services, Shan is responsible for governance and policy, resource allocation, communication protocols and successful task implementation and reporting.
He loves to spend time with his family. He is also an avid fan of watching action, war and historical movies.
Joe is a graduate of Computer Engineering and holds a Masters Degree in Advanced Computer Networking from Glasgow University, UK. In addition to this, Joe is CCNA & CCNP qualified.
He joined the Orion team from Nokia Siemens, where he held the position of network engineer. His invaluable skill set has enabled him to forge excellent working relationships with Orion’s global clients. Joe’s in-depth knowledge of procedures and policies have led him to take on responsibilities such as, team management, training and supporting employees and appraising their performance.
He is a huge football fan and follows Liverpool FC with a passion!
Look out for our next news bulletin – we have some exciting partnerships coming into fruition that we can’t wait to tell you about!