Traditionally referred to as break fix support, our tailored international IT services packages allow us to respond quickly to strict Service Level Agreements (SLAs). Our extensive global network of trained IT engineers means we have the reach to respond quickly and in most cases, we can ship the replacement part to meet the technician onsite in just 4 hours in all the major cities around the world.
Tailored International IT Services
From the Datacenter To The Desktop - We Provide Vendor Agnostic Support For Your International IT Company
From mission-critical SAN and server datacenter equipment to the desktop, we have it covered – servers, storage, network devices, wireless equipment, EPOS systems, desktops, printers and end user devices are all supported under our tailored international IT services packages.
In addition to our mission-critical SAN, server and network support, we offer a flexible approach to the maintenance of end user devices, including desktops, workstations, laptops and mobile devices.
The varied skill sets of our technician network enables us to provide hardware support solutions for all the major vendor manufacturers:
We Can Support Your International IT Business 24x7x365
Orion 247 is recognised as a leading international IT services company within the IT channel industry. Our company’s established reputation as a truly international IT company is down to our commitment to first-class service delivery. Our 24x7x365 fully managed, English speaking service desk is operational around the clock ready to respond to onsite issues whatever the time of day or night.
Our Easy To Use Online Portal Tracks All Of Your International IT Maintenance Requests
Once a new issue is open online through our dedicated client portal software, on an email or via our website, a member of our service team will respond immediately. Our online ticketing system allows for all data relating to open and historical issues to be securely stored centrally and in compliance with GDPR and other Data Security and Protection laws.
The service management software also enables clients to run necessary and frequent reports based on required criteria, for example, at a click of a button you can see what IT assets are covered by our break fix services, the location of the assets and how many break fix issues have been logged against any particular asset. It also gives full transparency of all communication with our service team at all times. In our experience, the better the communication, the better the service.
Orion 247 can provide an engineer and the replacement part to site on a Next Business Day SLA, pre 10:30am. If our partner companies already have internal IT resources to hand, we can simply ship the spare part to site. Our End User maintenance technicians are available 24×7 across 150+ countries worldwide, including remote islands and hard to reach locations. See our full geographical coverage.
We ensure our partners have access to a vast array of IT spares across all makes and models across the IT desktop. The international service also covers parts and consumable items on all printers from laser to dot matrix and label. Loan devices can also be provided at a low cost if we are unable to meet the parts delivery SLA. Designed to meet stringent Corporate SLA’s, the service provides the spares and logistics to meet same-day SLA’s or next business day by 10:30 am. Other SLA’s are available.
When you partner with us, you can contact us by phone, email, or with our simple online ticketing system. We always get back to you quickly, and we aim to respond to any request for quotes within one hour.
Our head office is in the UK, but we have locations around the world and can provide fast service to remote regions. Whether your client is based in Australia, Canada, the Caribbean or somewhere else, our quick response, on demand Smart HandsServices will enable you to react fast to onsite issues.
Because we employ our staff directly and don’t have any hidden margin stacks, our pricing stays affordable. Using us to deliver Smart Hands IT support to your customers means you can expand your global reach without taking on extra permanent staff.