Our traditional third party break fix maintenance solution provides an alternative to back to vendor (OEM) maintenance at a fraction of the cost. Whilst many companies are opting to move to cloud based solutions, there is still a lot of legacy equipment that needs ongoing support. Our sales team can quickly provide costs for large and varied kit lists on various Service Level Agreements (SLAs). Our vendor agnostic approach means that from the moment an issue is raised with our services team, we can have a replacement part and a qualified technician dispatched across any location in Dubai and the wider UAE within 4 hours in many places. SLAs can be adapted to suit any requirement but in the main consist of: 24x7x4 hour response/fix, 9x5x4 hour response/fix and Next Business Day.
Our technicians are experienced in all the major manufacturers across the whole IT infrastructure landscape, from the datacenter to the desktop, including; servers, data storage devices, network equipment, wireless devices, end user devices (computer to mobile device), printers, telecommunication systems and much more. We cover these major manufacturers; Cisco, IBM, HP, Dell, Lenovo, NetApp, EMC, Panasonic, Toshiba, Hitachi, Avaya, Microsoft, Silverpeak, Apple, Juniper, Fortinet, Checkpoint, Citrix and AppSense – just to name a few.