Our traditional third party break fix maintenance solution provides an alternative to back to vendor (OEM) maintenance at a fraction of the cost. Whilst many companies are opting to move to cloud-based solutions, there is still a lot of legacy equipment that needs ongoing support. Our sales team can quickly provide costs for large and varied kit lists on various Service Level Agreements (SLAs). Our vendor-agnostic approach means that from the moment an issue is raised with our services team, we can have a replacement part and a qualified technician dispatched across any location in Dubai and the wider UAE within 4 hours in many places. SLAs can be adapted to suit any requirement but in the main consist of: 24x7x4 hour response/fix, 9x5x4 hour response/fix and Next Business Day.
Our technicians are experienced in all the major manufacturers across the whole IT infrastructure landscape, from the datacenter to the desktop, including; servers, data storage devices, network equipment, wireless devices, end user devices (computer to mobile device), printers, telecommunication systems and much more. We cover these major manufacturers; Cisco, IBM, HP, Dell, Lenovo, NetApp, EMC, Panasonic, Toshiba, Hitachi, Avaya, Microsoft, Silverpeak, Apple, Juniper, Fortinet, Checkpoint, Citrix and AppSense – just to name a few.