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Dubai IT Services & Solutions

As part of our ongoing global growth strategy, Orion 247 has significantly expanded its support capabilities and services offering across the Middle East, with a particular focus on support services solutions in Dubai and the wider UAE.

Learn more about our IT Services & Solutions
4 employees in Dubai who are now back to work after an Orion engineer expertly fixed the IT problem.

IT managed services companies in Dubai

Having dedicated commercial and services operations within Dubai means that we have local resources ready to assist with all aspects of managed IT services and IT infrastructure solutions.

In our experience, reliable and responsive Dubai IT services companies can be hard to find. With this in mind, Orion 247 has built a support team over many years that has a wealth of experience in IT managed services Dubai. Our helpdesk support team consists of over forty-five trained IT services and technical support professionals, on hand 24×7 ready to assist with any business-related IT issues and provide responsive solutions.

Managed IT services Dubai

Working closely with the UK Department of International Trade, we have focused on building a UAE partnership management programme that has successfully grown year on year. With their assistance, we have identified Dubai as an area where we can provide uppermost value to our partners and, in turn, their customers.

In addition to our forty-five strong technical help desk support team, we are able to provide instant access to over 200 qualified IT support technicians. All of these techs are based locally across the UAE and speak fluent English, they have been vetted by our internal recruitment team and their onsite support work verified to the highest level.

An Orion IT technician staring at multiple screens, diagnosing the issue for a company based in the UAE.

Business IT Managed Services UAE

Our UAE partnership programme enables our partners to rely on us as an extension to their existing services and support teams. Our solutions can be fully white labelled, meaning all of our onsite support services and resources can be branded under our partner’s name if they wish.

White label Solutions

Our solutions can be fully white labelled, meaning all of our onsite support services and resources can be branded under our partner’s name if they wish. Whether our partner is based in Dubai and looking for an IT support solution locally or they are in another part of the world but need a reliable IT solutions company with feet on the street across the UAE – we are ready to assist. Many partners use us as a single point of contact, which means our partners do not have to spend time and money gathering solutions quotes from multiple in-country suppliers – they come to us and we can provide a cost for services and solutions in over 150 countries worldwide within hours of receiving the request. This significantly cuts costs and eliminates unnecessary margins that can exist throughout the IT support industry.

The skillset of our dedicated onsite support technicians is vast and varied and because of this, we are equipped to be onsite within 4 hours across Dubai and the Middle East to assist with the most complex of technical issues.

24x7x365 International Break Fix IT Maintenance

Our traditional third party break fix maintenance solution provides an alternative to back to vendor (OEM) maintenance at a fraction of the cost. Whilst many companies are opting to move to cloud-based solutions, there is still a lot of legacy equipment that needs ongoing support. Our sales team can quickly provide costs for large and varied kit lists on various Service Level Agreements (SLAs). Our vendor-agnostic approach means that from the moment an issue is raised with our services team, we can have a replacement part and a qualified technician dispatched across any location in Dubai and the wider UAE within 4 hours in many places. SLAs can be adapted to suit any requirement but in the main consist of: 24x7x4 hour response/fix, 9x5x4 hour response/fix and Next Business Day.

Our technicians are experienced in all the major manufacturers across the whole IT infrastructure landscape, from the datacenter to the desktop, including; servers, data storage devices, network equipment, wireless devices, end user devices (computer to mobile device), printers, telecommunication systems and much more. We cover these major manufacturers; Cisco, IBM, HP, Dell, Lenovo, NetApp, EMC, Panasonic, Toshiba, Hitachi, Avaya, Microsoft, Silverpeak, Apple, Juniper, Fortinet, Checkpoint, Citrix and AppSense – just to name a few.

Smart hands - On Demand Resource

Our reputation as one of the most forward-thinking and flexible IT managed services companies in UAE comes as a result of our approach to on-demand solutions and services. We realise that our partners don’t always want to be or need to be tied into ongoing contracts, which is why our pay as you go voucher scheme allows our partners to purchase a block of onsite hours. When an onsite requirement comes up, a voucher can be used on an ‘on-demand’ basis and the remainder of vouchers banked for use in the future. No ongoing costs – just instant access to the support as and when it is needed.

Smart hands or ‘feet on the street’ solutions are very much in demand with our partners across the Middle East. Whether it is a large rollout, upgrade or deployment project or a simple office move – we have the available resources in Dubai and UAE ready to assist. We can allocate a dedicated project manager from our services team who will work with the technical team (remote and onsite) and provide regular updates to our partner. We provide the eyes, ears and hands onsite that are crucial to the successful completion of technical onsite projects. Our areas of expertise include (but are not limited to):

  • Installation services
  • Cabling services
  • Rack and Stack solutions
  • Rollouts
  • Upgrades
  • Deployments
  • Migrations
  • Decommissioning
  • Site Surveys

White label IT Solutions

Orion 247 have quickly become known as one of the leading, ‘go to’ IT managed services companies Dubai within the IT channel for the supply of expert technicians around the clock throughout the UAE and the wider Middle East. We work with many of our partners as an extension to their existing IT teams providing them with a reliable, whitelabelled solution. Our technicians go to site branded as our channel partner and represent the company in a professional manner. For our partners, they have the reassurance our technicians are trained and experienced and will represent their company to the highest level whilst carrying out the required work. We extend their global presence with our fully managed whitelabel solution in Dubai and across many other locations in the UAE.

Global Wireless Surveys

We have seen a huge rise in demand for requirements of wireless (WiFi) surveys across Dubai and the Middle East in the last twelve months. Due to this, Orion 247 have built a network of experienced and qualified wireless survey technicians fully equipped with the market-leading tools, such as Air Magnet and Ekahau. Our team can carry out both passive and active surveys across multiple locations in Dubai and the Middle East, including a detailed report at the end of the survey that contains vital recommendations regarding the business wireless network.

Managed IT Services Business in UAE

Onsite surveys & equipment installation

Not only can we provide the onsite surveys, but we can also assist with the installation of the wireless equipment with minimum downtime and disruption. We work with onsite and remote teams to migrate from a LAN to wireless connectivity, improving business operations and optimising productivity. Our team is experienced in all the major vendors, including; Aruba, Cisco, Meru Networks, Linksys, 3com, D-link and more.

Pre and post wireless surveys

The pre and post wireless surveys will provide vital information relating to the installation of the antennas, routers and access points. In addition to this, our team can advise on security measures and assist with extending enhanced connectivity to all end user devices, including smartphones and tablets. In this present climate, it is more important than ever to keep your remote working teams in touch across wireless solutions that are dependable and scalable for future growth.

Ongoing maintenance and support

Once installed and up and running, like any network and equipment, there will be a need for ongoing maintenance and support. This is where our skilled team can advise on best practices and if needed, be on hand and onsite to fix any issues within 4 hours across Dubai, UAE and the Middle East. We can assist with slow WLAN performance, router setup and performance, home users facing wireless issues, improvements in network connectivity, and provide the environment for faster and stable communications.

Two men sat at a table at their work in Dubai where Orion 247 supports their IT infrastructure 24X7X365.

IT Companies in UAE

As outlined, our Dubai IT services offerings are end to end encompassing a single point of contact, fully managed IT support solution across the whole IT infrastructure and landscape. Whether you are a company in Dubai looking for trusted and reliable IT support or a partner that needs to extend your presence to support your end clients via our white label IT solutions, we can assist. Our 24x7x365 managed service desk allows you to contact us whatever the time of day or night, secure in the knowledge our team will respond immediately and allocate the relevant resource for your requirement.

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Our online portal gives the ability to log tickets when issues arise that go straight to our service team. Regular updates and communication are visible on every ticket and our partners can log in to their personal portal to run reports on data relating to open and historical tickets, this provides true transparency and heightens the communication, whilst providing total backup for all IT support and maintenance needs – in our experience, the better the communication the better the service.

In addition to the above, our extended services to partners and companies across Dubai and UAE have been enhanced to include; IMAC services, ITAD services, site signal surveys and analysis, full time and part-time placement of qualified technicians and much more. Please get in touch for all IT support requirements in Dubai and Middle East countries today.