Dubai IT Services & Solutions

Our solutions can be fully white labelled, meaning all of our onsite support services and resources can be branded under our partner’s name if they wish. Whether our partner is based in Dubai and looking for an IT support solution locally or they are in another part of the world but need a reliable IT solutions company with feet on the street across the UAE – we are ready to assist. Many partners use us as a single point of contact, which means our partners do not have to spend time and money gathering solutions quotes from multiple in-country suppliers – they come to us and we can provide a cost for services and solutions in over 150 countries worldwide within hours of receiving the request. This significantly cuts costs and eliminates unnecessary margins that can exist throughout the IT support industry.

The skillset of our dedicated onsite support technicians is vast and varied and because of this, we are equipped to be onsite within 4 hours across Dubai and the Middle East to assist with the most complex of technical issues.

Our traditional third party break fix maintenance solution provides an alternative to back to vendor (OEM) maintenance at a fraction of the cost. Whilst many companies are opting to move to cloud-based solutions, there is still a lot of legacy equipment that needs ongoing support. Our sales team can quickly provide costs for large and varied kit lists on various Service Level Agreements (SLAs). Our vendor-agnostic approach means that from the moment an issue is raised with our services team, we can have a replacement part and a qualified technician dispatched across any location in Dubai and the wider UAE within 4 hours in many places. SLAs can be adapted to suit any requirement but in the main consist of: 24x7x4 hour response/fix, 9x5x4 hour response/fix and Next Business Day.

Our technicians are experienced in all the major manufacturers across the whole IT infrastructure landscape, from the datacenter to the desktop, including; servers, data storage devices, network equipment, wireless devices, end user devices (computer to mobile device), printers, telecommunication systems and much more. We cover these major manufacturers; Cisco, IBM, HP, Dell, Lenovo, NetApp, EMC, Panasonic, Toshiba, Hitachi, Avaya, Microsoft, Silverpeak, Apple, Juniper, Fortinet, Checkpoint, Citrix and AppSense – just to name a few.

Our reputation as one of the most forward-thinking and flexible IT managed services companies in UAE comes as a result of our approach to on-demand solutions and services. We realise that our partners don’t always want to be or need to be tied into ongoing contracts, which is why our pay as you go voucher scheme allows our partners to purchase a block of onsite hours. When an onsite requirement comes up, a voucher can be used on an ‘on-demand’ basis and the remainder of vouchers banked for use in the future. No ongoing costs – just instant access to the support as and when it is needed.

Smart hands or ‘feet on the street’ solutions are very much in demand with our partners across the Middle East. Whether it is a large rollout, upgrade or deployment project or a simple office move – we have the available resources in Dubai and UAE ready to assist. We can allocate a dedicated project manager from our services team who will work with the technical team (remote and onsite) and provide regular updates to our partner. We provide the eyes, ears and hands onsite that are crucial to the successful completion of technical onsite projects. Our areas of expertise include (but are not limited to):

Orion 247 have quickly become known as one of the leading, ‘go to’ IT managed services companies Dubai within the IT channel for the supply of expert technicians around the clock throughout the UAE and the wider Middle East. We work with many of our partners as an extension to their existing IT teams providing them with a reliable, whitelabelled solution. Our technicians go to site branded as our channel partner and represent the company in a professional manner. For our partners, they have the reassurance our technicians are trained and experienced and will represent their company to the highest level whilst carrying out the required work. We extend their global presence with our fully managed whitelabel solution in Dubai and across many other locations in the UAE.

We have seen a huge rise in demand for requirements of wireless (WiFi) surveys across Dubai and the Middle East in the last twelve months. Due to this, Orion 247 have built a network of experienced and qualified wireless survey technicians fully equipped with the market-leading tools, such as Air Magnet and Ekahau. Our team can carry out both passive and active surveys across multiple locations in Dubai and the Middle East, including a detailed report at the end of the survey that contains vital recommendations regarding the business wireless network.